Privacy Policy

I. Identification of the Responsible Party

DOXA Clo is a brand dedicated to the marketing of clothing and accessories. We are responsible for collecting, protecting and making proper use of your personal data. For any questions or requests related to the processing of your personal data, you can contact us through our website: www.doxaclo.com or by email: hi@doxaclo.com .

II. Purposes of Data Processing

Your personal data will be used for the following purposes:

1. Provide you with efficient and personalized service.

2. Inform you about changes to our services or products.

3. Process and track your purchases.

4. Manage payment for products purchased on our platform.

5. Evaluate service quality through surveys.

6. Share advertising, promotions and news related to our brand with you.

III. Personal Data Collected

In order to fulfill the purposes mentioned above, we require some or all of the following personal data:

• Full name.

• Age.

• Mobile and/or landline phone.

• Address and references.

• Email.

• Method of payment.

• Credit or debit card information.

IV. Obtaining and Safeguarding Data

We collect your personal data directly from you when:

1. Fill out forms on our website or app.

2. Provides information when you register or make a purchase.

3. We obtain data from sources permitted by law.

We are committed to safeguarding your data under strict security measures to ensure its confidentiality and protect it against unauthorized access.

V. Acceptance of the Privacy Notice

By voluntarily providing your personal data through our website or application, you agree to this Privacy Notice.

VI. Transfer of Personal Data

Your personal data may be transferred to third parties, both within and outside our organization, to fulfill the purposes described.

If you do not object, we will assume that you consent to such transfer. To object, please see section VII.

VII. Advertising and Promotions

By not objecting, you agree to receive promotional information from us. If you wish to stop receiving these messages, you can request this by emailing: hi@doxaclo.com .

VIII. ARCO Rights (Access, Rectification, Cancellation and Opposition)

You have the right to:

1. Access your personal data.

2. Correct them if they are inaccurate or incomplete.

3. Oppose your treatment.

4. Revoke or cancel them if they are no longer necessary for the purposes indicated.

To exercise these rights, please send your request to hi@doxaclo.com , including:

• Full name.

• Phone.

• Date.

• Email.

• Clear description of the request.

We will respond to your request within 5 business days of receipt, with a clear response and under penalty of perjury.

If you believe that your rights have been violated, you may file a complaint with the National Institute for Transparency, Access to Information and Protection of Personal Data (INAI). More information at: www.inai.org.mx .

IX. Modifications to the Privacy Notice

We reserve the right to modify this Privacy Notice to comply with legal changes, internal policies or needs related to our services. Updates will be available on our website.

Thank you for trusting DOXA Clo .

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DOXA Clo Shipping and Deliveries

1. Shipments of products purchased at DOXA Clo are made through prestigious parcel providers, which are independent of our platform, and exclusively within the Mexican Republic .

2. Payment for shipping is made through checkout or cart in our online store doxaclo.com

3. Upon confirming the purchase and receiving the order, Doxa will subsequently send the shipping guide to the registered email.

4. It is important to note that if the information provided by the customer for shipping is incorrect or incomplete, DOXA Clo is not responsible for any inconvenience this may cause, including non-receipt of the order.

5. Delivery time will start counting 24 hours after payment confirmation. This period is calculated in business days and hours , excluding weekends and holidays. Delivery times vary depending on the courier provider, with an estimated range of 2 to 7 business days .

6. The Customer is responsible for covering shipping costs and any other expenses arising from their purchase.

If you wish, you can also hire parcel services outside of those offered on our platform. In this case, please contact us via our email address: contacto@doxaclo.com .

We appreciate your preference and trust that your shopping experience at DOXA Clo will be satisfactory.

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DOXA Clo Exchange Policy

At DOXA Clo , we offer a period of 15 calendar days from the date of the purchase receipt so that you can request an exchange for your products, whether it be footwear or any other item.

Important:

• We do not make refunds in cash or by card.

• Clearance or discontinued products are not eligible for exchange.

• In case of change of model or size, the customer must cover the shipping cost.

Conditions of change:

• In case of defect by the brand, poor quality, change of size or damage during shipping, the change may be for a different size , model or color , as long as the value is equal to or greater than that of the item initially purchased.

• If the chosen product has a higher price, the customer must pay the difference.

• If the product has a lower price, a coupon will be issued for the difference, which must be used within 30 days of the exchange.

For discounted or rebated products , the price at which they were purchased will be taken as a reference.

Requirements for change:

1. When contacting support via WhatsApp (24hr response time), our website, social media or email at hi@doxaclo.com you must include the digital ticket, photographic evidence and the reason for the change in writing.

2. We will follow up on your request within the next 48 hours.

3. If your exchange request has been approved, you must send the merchandise with the label, packaging and in the condition in which you received it by official courier . The shipping cost depends on the reason for the exchange in accordance with the conditions of returns and exchanges, terms and conditions and the following point.

4. The product must be in perfect condition , unused, with tags, clean, in its original box and free of bad odors.

Note: DOXA Clo reserves the right not to accept refunds in cash or any other form of payment.

DOXA Clo Guarantee Policy

At DOXA Clo , we stand behind the quality of our garments and guarantee a period of 60 days after purchase to report any manufacturing or material defects, as long as the garment has been used and cared for according to the indicated instructions.

The following are excluded from the warranty:

• Damage caused by misuse, such as rips, permanent stains, burns or tears.

• Natural wear and tear of materials such as loss of color, texture or elasticity due to use or washing.

• Alterations made by third parties, such as adjustments, embroidery, dyeing or sewing interventions.

• Damage resulting from improper washing or maintenance, such as the use of non-recommended products or incorrect temperatures.

• Persistent odors caused by improper use or storage.

For more information on the care and maintenance of our garments, we invite you to consult our care guide or contact us directly.

With our quality guarantee , DOXA Clo is committed to:

1. Repair the product, if possible.

2. If the repair is not feasible, we will replace the item with another of similar commercial value to the purchased product.

To request a warranty:

You can send an email to hi@doxaclo.com , explaining the problem and attaching at least 4 photos of the product, showing the defect and the general condition of the item. We will respond within 48 hours by email with instructions on how to proceed.

The repaired or replaced product will be sent to the same address where the purchase was made.

Thank you for trusting DOXA Clo . We are here to help you have the best experience with our products.